Butte County Medi-Cal Office (Phone Number & Address)

If you are trying to locate a Butte County Medi-Cal Office near you, we can help. In the county of Butte, the Department of Employment and Social Services (DESS) runs the Medi-Cal program. You can visit a DESS office near you to apply for Medi-Cal, submit documents, attend an interview, renew your benefits, and ask questions about Medi-Cal.

In this post, we will provide the list of Butte County Medi-Cal Office locations, with phone numbers.

However, before you visit an office location, you can save yourself time by reviewing our frequently asked questions below.

We have provided answers to the top reasons why people visit the Medi-Cal Office in Butte County. See below.

For the closest Medi-Cal office near you, continue reading below.

"Butte County Medi-Cal Office Locations"

Butte County Medi-Cal Office Locations

The Butte Medi-Cal office (DESS Offices) locations below are listed by area, so you have to scroll down to find the location near you.

Additionally, for each office location below, we have provided a phone number to call in case you have questions.

In addition to Medi-Cal, you can apply for CalFresh, General Relief, and CalWORKs at the following locations, which are open from 8 a.m. to 5 p.m. Monday through Friday:

See below for a list of DESS office locations in Butte County:

Chico

Butte Community Employment Center
765 East Avenue
Chico, CA 95926
Tel: 530.879.3483

Oroville

Butte Community Employment Center
78 Table Mountain Blvd.
Oroville, CA 95965
530.538.6918

Medi-Cal in Butte County FAQs

Here are some of the most frequently asked questions about Medi-Cal in Butte County:

How do I Apply for Medi-Cal in Butte County?

There are three ways to apply for Medi-Cal in Butte County:

  • Online at BenefitsCal.com.
  • Online through Covered California, at or by calling 1-800-300-1506.
  • Call the Department of Employment and Social Services (DESS) during business hours Monday – Friday 7:00 am – 5:00 pm at 1-877-410-8803. 
  • Apply in person at one of the DESS office locations listed above.

If you are applying by mail, send the signed, completed application to:

DESS
PO Box 1649
Oroville, CA 95965

Is it safe to apply for Medi-Cal through Covered California?

Yes. Medi-Cal and Covered California use the same application.

This means that once you apply using CoveredCA.com, you’ll find out which program you qualify for. Some households qualify for both.

What Happens After I apply for Medi-Cal?

Here’s what happens after you apply for Medi-Cal in Butte County:

Your Medi-Cal application will be reviewed by the DESS to determine if you qualify.

This could take up to 45 days.

To check on the status of your application, contact your Local DESS office (see list of locations above).

If the DESS determines you qualify and are approved for Medi-Cal, you will receive a packet in the mail with your Medi-Cal ID card.

Once you receive your Medi-Cal card, which is also known as a Benefit Identification Card (BIC), you can start using your Medi-Cal benefits.

You Must Choose a Health Plan

After you are approved for Medi-Cal, you must choose a health care plan and/or provider within 30 days of receiving your packet.

If you do not choose a plan and/or provider within 30 days, one will be assigned to you.

To see a list of health plans available to you in Butte County, and compare plans, click here.

What if I am not happy with my Medi-Cal health plan?

If you are not satisfied with your Medi-Cal health plan services, you have the right to:

  • Change your health plan
  • File a complaint or grievance with your health plan
  • Report the problem to the California Department of Health Care Services State Ombudsman
  • Report the problem to the California Department of Managed Health Care Office of Patient Advocacy
  • Ask for a State Fair Hearing with an Administrative Law Judge

Please call your health plan’s member services department first. They may be able to help you with your complaint.

What Hospitals take Medi-Cal in Butte County?

There are two Medi-Cal providers in Butte County – Anthem Blue Cross Partnership Plan and California Health & Wellness Plan.

Each plan has its own approved hospital network. See below:

Anthem Blue Cross Partnership Plan Hospitals that take Medi-Cal:

Anthem Blue Cross Partnership Plan has over 29 plan network hospitals, such as:

  • Sutter Surgical Hospital – North Valley
  • Colusa Medical Center LLC
  • Rideout Memorial Hospital
  • Plumas District Hospital
  • Sonora Regional Medical Center

California Health & Wellness Plan Hospitals that take Medi-Cal:

California Health & Wellness Plan has over 65 plan network hospitals, such as:

  • Enloe Medical Center
  • Adventist Health
  • Marshall Medical Center
  • John C. Fremont Healthcare
  • Eastern Plumas Hospital District

What is the phone number for Medi-Cal Plans in Butte County?

Here are the phone numbers for the two Medi-Cal providers in Butte County:

Anthem Blue Cross Partnership Plan

General Phone Number and Website:

1-800-407-4627
(TTY 1-888-757-6034 or 711)
www.anthem.com

Member Services

1-888-285-7801, 7 am to 7 pm Monday – Friday
1-888-757-6034 TTY/TDD

California Health & Wellness Plan

General Phone Number and Website:

1-877-658-0305
(TTY 1-866-274-6083)
www.cahealthwellness.com

Member Services

1-877-658-0305 (TTY 711) Monday – Friday, 8 am to 5 pm

I need to see my doctor and my Medi-Cal plan says that I have to wait. What can I do?

Most health insurance plans are required by law to allow patients to see their doctors within specified time frames.

Here’s the timeframe required by law.

  • Non-Urgent Doctor Appointment – within 10 business days
  • For Non-Urgent Specialty Appointment – within 15 business days
  • Non-Urgent Mental Health Appointment – within 10 business days
  • Urgent Care Appointment (prior authorization not required by plan) – within 48 hours

Butte County Medi-Cal Office Summary

We hope this post on Butte County Medi-Cal Office Locations was helpful.

Questions?

If you have further questions about Medi-Cal in Butte County, please let us know in the comments section below.

Be sure to check out our other articles about Medi-Cal and California Medicaid program, including:

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