"Phone Number for Riverside County DPSS"

Medi-Cal Phone Number for Riverside County

If you are trying to locate the Riverside County Medi-Cal Phone Number, we can help. In the county of Riverside, the Department of Public Social Services (DPSS) runs the Medi-Cal program. You can call the DPSS office to apply for Medi-Cal, attend an interview, renew your benefits, and ask questions about Medi-Cal.

In this post, we will provide the list of phone numbers for the DPSS Medi-Cal office.

However, before you visit an office location, you can save yourself time by reviewing our frequently asked questions below.

We have provided answers to the top reasons why people call the Medi-Cal Office in Riverside County. See below.

For the phone number of the Riverside County Medi-Cal office, continue reading below.

"Riverside County Medi-Cal Phone Number"

Riverside County Medi-Cal Phone Number

Here’s the phone number to call to speak to a live person regarding Medi-Cal in Riverside County:

Call the DPSS Customer Service Center at one of the following numbers:

Toll-Free: 1-877-410-8827

Hours of Operation — excluding holidays:

Monday through Friday from 9:00 am – 5:00 pm.

Other DPSS Phone Numbers

Here are other DPSS phone numbers by department:

Administrative Services — (951) 358-3000

Non-Emergency Children’s Services — (951) 358-5650

Adoption Team — (951) 358-3555

Adult Protective Services — (800) 491-7123

Self Sufficiency – (877) 410-8827

In-Home Supportive Services / Public Authority — 1-888-960-4477

24 HOUR HOTLINE

Adult Protective Services – (800) 491-7123

Child Abuse – (800) 442-4918

Fraud – (800) 344-8477

Kinship & Youth Warmline – (800) 303-0001

Medi-Cal in Riverside County FAQs

Here are some of the most frequently asked questions about Medi-Cal in Riverside County:

What Managed Healthcare Providers are available in Riverside County?

When you first qualify for Medi-Cal, you are covered under Medi-Cal Fee-for-Service.

However, you must choose a health plan within 30 days. If you do not choose a plan within 30 days, the State will choose a plan for you.

If you find only one health plan, the county has chosen this plan for you. Please wait for your health plan information mailer in the mail.

If you find multiple health plans listed, please explore each plan and choose the one that suits you and your family’s needs.

Below is a list of Medi-Cal Managed Care Health Plan options available in Riverside County, California.

Plan NamePhone Number
Inland Empire Health Plan(800) 440-4347
TTY/TDD (800) 718-4347
Molina Healthcare of California Partner Plan, Inc.(888) 665-4621
TTY/TDD (800) 479-3310
Specialty Health Plan
InnovAge PACE(877) 653-0015
Neighborhood PACE​(844) NHC-PACE (844-642-7223) ext 2017
TTY/DD 844-642-7223
SCAN Health Plan(877) 452-5898
TTY/TDD (800) 735-2929

How do I enroll in a Medi-Cal Health Plan in Riverside County?

Here’s how to enroll in a Medi-Cal Health Plan in Riverside County:

First, it is important that you choose the Health Plan that includes the doctors that are most important to you.

To do that, first, ask your doctors which Health Plans they take.

If a doctor you use is not in the Health Plan, you may still be able to see him or her. Ask your doctor.

Second, if you get care through a special program (like CCS, GHPP, or Waiver), your care for those conditions will not change. However, you will get other care through a Medi-Cal Health Plan.

To enroll in a Medi-Cal Health Plan, call Health Care Options at 1-800-430-4263 and enroll on the phone.

Additionally, you may use the enrollment form that came with your approval letter in the mail.

Approximately 15 – 45 days after you enroll, your new Health Plan will send you a membership card.

While you are waiting for the membership card, keep using the doctors and hospitals you use now.

How do I see a specialist under Medi-Cal?

If you need to see a specialist, your primary care physician (PCP) will refer you.

The services must be approved before you receive them. This is also known as a referral.

However, you do not need a referral for the following:

  • PCP visits
  • Network Certified Nurse Midwife OB/GYN visits
  • Urgent or emergency care visits
  • Family planning
  • Basic prenatal care from a provider who works with your health plan
  • HIV testing and counseling (only minors 12 years or older)
  • Treatment for sexually transmitted infections (only minors 12 years or older)

Additionally, minors also do not need a referral for:

  • Outpatient mental health for:
    – Sexual or physical abuse
    – When you may hurt yourself or others
  • Pregnancy care
  • Sexual assault care
  • Drug and alcohol abuse treatment

I lost my Medi-Cal card. How can I replace it?

If your Medi-Cal card is lost or damaged, you can request a replacement Medi-Cal card, by calling the Customer Service Center at (866) 613-3777.

What is the California IHSS Program?

IHSS stands for In-Home Supportive Services.  It is a program that provides those with limited income who are disabled, blind, or over the age of 65 with in-home care services to help them remain safely at home.

It is a statewide program in the state of California administered by each county under the direction of the California Department of Social Services.

The IHSS program provides non-medical assistance services.

It is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

What services are covered under IHSS?

IHSS chores are assessed according to the needs of the individual. They may include, but are not limited to:

  • Housekeeping
  • Grocery shopping
  • Meal preparation and clean up
  • Transportation to medical appointments
  • Spoon feeding
  • Help with breathing equipment
  • Toileting or incontinence-related needs
  • Bathing and hygiene tasks
  • Dressing assistance
  • Medication management
  • Tooth, nail, and hair care

Medi-Cal in Riverside County Summary

We hope this post on Riverside County Medi-Cal Office Locations was helpful.

Questions?

If you have further questions about Medi-Cal in Riverside County, please let us know in the comments section below.

Be sure to check out our other articles about Medi-Cal and California Medicaid program, including:

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