"Phone Number for Los Angeles County DPSS"

Medi-Cal Phone Number for Los Angeles County

If you are trying to locate the Los Angeles County Medi-Cal Phone Number, we can help. In the county of Los Angeles, the Department of Public Social Services (DPSS) runs the Medi-Cal program. You can call the DPSS office to apply for Medi-Cal, attend an interview, renew your benefits, and ask questions about Medi-Cal.

In this post, we will provide the list of phone numbers for the DPSS Medi-Cal office.

However, before you visit an office location, you can save yourself time by reviewing our frequently asked questions below.

We have provided answers to the top reasons why people call the Medi-Cal Office in Los Angeles County. See below.

For the phone number of the Los Angeles County Medi-Cal office, continue reading below.

"Los Angeles County Medi-Cal Phone Number"

Los Angeles County Medi-Cal Phone Number

Here’s the phone number to call to speak to a live person regarding Medi-Cal in Los Angeles County:

Call the DPSS Customer Service Center at one of the following numbers:

Toll-Free (866) 613-3777

Local Numbers

(310) 258-7400

(626) 569-1399

(818) 701-8200

Hours of Operation — excluding holidays:

Monday through Friday from 7:30 a.m. — 7:30 p.m.

Saturday from 8:00 a.m. — 4:30 p.m.

Medi-Cal in Los Angeles County FAQs

Here are some of the most frequently asked questions about Medi-Cal in Los Angeles County:

What Managed Healthcare Providers are available in LA County?

When you first qualify for Medi-Cal, you are covered under Medi-Cal Fee-for-Service.

However, you must choose a health plan within 30 days. If you do not choose a plan within 30 days, the State will choose a plan for you.

If you find only one health plan, the county has chosen this plan for you. Please wait for your health plan information mailer in the mail.

If you find multiple health plans listed, please explore each plan and choose the one that suits you and your family’s needs.

Below is a list of Medi-Cal Managed Care Health Plan options available in Los Angeles County, California.

Plan Name Phone Number
Health Net Community Solutions, Inc. (800) 675-6110
TTY/TDD (800) 431-0964
L. A. Care Health Plan (888) 839-9909
TTY/TDD (866) 522-2731
Specialty Health Plan
AltaMed (PACE) ​(877) 462-2582
TTY/TDD (800) 889-7862
Brandman Centers for Senior Care (855) 774-8444
TTY/TDD (818) 774-3194
​LA Coast PACE ​800-734-8041TTY 800-735-2922
Pacific PACE 800-851-0966
TTY 800-735-2922
Positive Healthcare (800) 263-0067
TTY/TDD (800) 735-2929
SCAN Health Plan (877) 452-5898
TTY/TDD (800) 735-2929

Can I Change my Medi-Cal Health Plan?

Yes. If you are in a Medi-Cal health plan and want to choose another health plan for any reason, you may leave the health plan and join a different health plan.

Here’s how:

Call Health Care Options (HCO), toll-free, at 1-800-430-4263 (TTY 1-800-430-7077).

They are available from 8 a.m. to 6 p.m. PT, Monday through Friday, except on holidays.

Alternatively, you can visit an HCO presentation site for help changing your health plan.

Also, you may also complete and mail an Enrollment Choice Form to Health Care Options.

To download an enrollment form, click here and select your county of residence.

Does Los Angeles County Provide Medi-Cal Transportation?

Yes. As a Medi-Cal beneficiary in Los Angeles County, you are able to utilize transportation services to see your health care provider and to obtain medically necessary covered services at no cost.

Your Managed Health Care provider will work with you and your health care provider to find the transportation service that best fits your needs and to schedule a ride.

You can use this service to:

  • Your doctor.
  • Your dentist.
  • A counselor.
  • The pharmacy, to pick up medicine.
  • Pick up durable medical equipment, such as a wheelchair or walker.
  • Ongoing care, such as dialysis.
  • Your home from the hospital.

Here are the steps to follow to schedule a Medi-Cal transportation in Los Angeles County.

What Services are Approved under IHSS?

Approved IHSS services in Los Angeles County include the following:

  • Domestic services
  • Heavy cleaning
  • Meal preparation and clean-up
  • Restaurant allowance
  • Routine laundry
  • Ironing and mending
  • Reasonable shopping and errands
  • Non-medical personal services
  • Transportation assistance
  • Yard hazard abatement
  • Protective assistance
  • Teaching and demonstration services
  • Paramedical services.

Is there a deadline to enroll in Medi-Cal in Los Angeles?

No. You can apply any time during the year. There is no deadline for the Medi-Cal enrollment process.

What if I am not eligible for Medi-Cal?

If the DPSS determines that you don’t qualify for Medi-Cal, your information will be sent to Covered California to be reviewed for financial assistance through Covered California.

You will receive more information letting you know what your next steps are.

You do not need to fill out another Covered California application.

To check on your transition status, call Covered California at 1-800-300-1506.

Does Medi-Cal cover Emergency Room Visits?

Yes. If you have an emergency when you are not in our service area, you can go to the nearest emergency facility (doctor’s office, clinic, or hospital).

Emergency services do not need an okay from your primary care physician.

Additionally, under Medi-Cal, you can get urgent or emergency care anywhere in the United States, Canada, or Mexico when you need it.

What is the IHSS Pay Rate in Los Angeles County?

Starting January 1, 2022, the hourly pay for an IHSS provider in Los Angeles County is $16.00 an hour. This is the equivalent of $640/week or $2,773/month.

At this pay rate, you will earn an annual salary of $33,280.

The Back-Up Attendant Program (BUAP) provider wage rate is $19.00 per hour.

For details about IHSS pay in Los Angeles County, see our post on Pay Rate for IHSS Providers in Los Angeles County, CA.

What can I do if I move out of my Health Provider’s service area?

If you move outside of Los Angeles County but still live in California, call your eligibility worker right away.

This is the person at your local DPSS office who can help you.

They can help you find out what Medi-Cal services are available in your new community.

Los Angeles County Department of Public Social Services:
(800) 605-2556 (TTY: (800) 660-4026), 7:30 a.m. – 5:30 p.m., Monday through Friday.

I lost my Medi-Cal card. How can I replace it?

If your Medi-Cal card is lost or damaged, you can request a replacement Medi-Cal card, by calling the Customer Service Center at (866) 613-3777.

Medi-Cal in Los Angeles County Summary

We hope this post on Los Angeles County Medi-Cal Office Locations was helpful.


If you have further questions about Medi-Cal in Los Angeles County, please let us know in the comments section below.

Be sure to check out our other articles about Medi-Cal and California Medicaid program, including:

Related Posts